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General Terms and Conditions

1. About Kameratori.fi

Toriverkosto Oy (business ID 2732000-4) manages the web store Kameratori.fi, through which
different camera sellers from Finland market and sell products. These general terms and conditions
are applied to all orders that are made through Kameratori.fi.
All the sellers in this web store comply with the Consumer Protection Act of Finland.

2. Making an order

Sales are completed between the customer and the seller whose product the customer has ordered
through the Kameratori.fi web store. Each product’s seller is declared in the respective product
information.
The seller receives the customer’s order after the customer has agreed to these general terms and
conditions and paid for their order. After the order is completed, it cannot be cancelled through the
web store anymore. If the customer wishes to cancel their order, they must contact the seller.
When the customer has paid for the product, they will receive an order confirmation to the email
address that they have provided.
Any contact information provided by the customer will only be used to fulfil the customer’s order,
to send the product to the customer and to process possible customer complaints.

3. Delivery methods and delivery costs

The ordered product(s) are delivered to the customer using the delivery method that the customer
has chosen when making an order. The customer may also collect the order directly from the seller.
The order’s delivery costs are specified after the customer has chosen the delivery method. The
delivery costs are paid at the time of making an order. Collecting the order from the seller is free of
charge.

4. Payments

All payments through Kameratori.fi are intermediated by Paytrail Oyj (business ID 2122839-7) in
cooperation with banks, credit companies and other partners.
5. Right to cancel an order
In case the product that the customer has ordered is not available due to a supply error, or there has
been a clear mistake in the pricing, Toriverkosto Oy reserves the right to cancel the order and return
the payment to the customer.

6. Product condition

All products on Kameratori.fi are sold in used condition, unless otherwise specified. The condition
of each product is specified in the product information. Kameratori.fi uses a five-step scale to
review the condition of each product. The criteria for product condition review is provided in the
Kameratori.fi-webstore. All products have a 14-day return period that begins when the customer
receives the product. In case a product still includes the manufacturer’s guarantee, this will be
specified in the provided product information.
Products found on Adapter shop and Film shop are new and the prices include the Finnish VAT
24%, if not stated otherwise.

7. Cancelling and returning an order

The customer has the right to cancel their order within 14 days of receiving it. The order is
cancelled by giving notice of cancellation to Toriverkosto Oy or directly to the seller. If the
customer cancels their order, they must return the product(s) to the seller within 14 days of giving
notice of cancellation. When returning a product, the customer must package it safely and deliver it
to the seller. The customer must attach the original order confirmation and the customer’s contact
information and payment information to the package. If possible, the payment will be returned
using the same payment method that the customer used to pay for the order.
Toriverkosto Oy returns the payment to the customer, provided that the customer has cancelled their
order within 14 days of receiving it and provided that they have returned the product to the seller
within 14 days of giving notice of cancellation. Toriverkosto Oy will only return delivery costs to
the amount equal to the cheapest delivery method offered by the seller. The customer is responsible
for any costs for returning the product(s).
If the customer returns a product due to a fault in the product or due to receiving the wrong product,
the seller will reimburse return costs to the customer. However, the seller will only reimburse return
costs to the amount equal to the costs of the cheapest delivery method from the seller to the
customer. When returning products due to a fault in the product or due to receiving the wrong
product, the customer must attach the original order confirmation and the customer’s contact
information and payment information to the package. If possible, the payment will be returned
using the same payment method that the customer used to pay for the order.

8. Pricing errors and force majeure

The seller reserves the right to cancel the order if the pricing for the product on Kameratori.fi is
clearly incorrect. Pricing is considered clearly incorrect if the product’s given price is so apparently
different to the correct price that the customer has to have understood the pricing was incorrect.
The seller is not responsible for any delays or damages that are caused by circumstances that are
beyond the control of the seller and that the seller cannot have reasonably predicted or avoided.

9. Changing general terms and conditions

Toriverkosto Oy reserves the right to change these general terms and conditions without prior
notice. The terms that are applied to an order are the general terms and conditions in force at the
moment of making the order.

10. Reclaims

All reclaims must be delivered in writing by email or letter to Toriverkosto Oy or directly to the
seller involved.
The customer has the right to take the conflicts between the seller to the Consumer Dispute Board
(http://www.kuluttajariita.fi/en/) to be solved. Before this the the customer must contact the Finnish
Competition and Consumer Authority (http://www.kkv.fi/en/consumer-advice/).
If a disclosure is not found in these negotiations, the customer can take the dispute to the District
Court of the sellers homeplace.