Frequently Asked Questions

Email Support

Support Email

info@kamerastore.com

Phone Support

Support Phone

+358 10 2311 777

General

You can view all our discounted items here.

As a new customer, you can enjoy a 5% discount coupon by simply signing up for our newsletter!

Kamerastore is based in Tampere, Finland. Our main shop is located in Tampere, and we also have a shop in Helsinki. We welcome customers at both of our locations.

Kameratori Oy - Tampere
Erkkilänkatu 11 B
PMK-talo 7. krs (7th floor)
33100 Tampere

Kameratori Oy - Helsinki
Töölönlahdenkatu 2
00100 Helsinki

We either list the items for sale on our website after checking their condition, or we use the parts to repair other cameras. You will have less things, more money, and will have helped us contribute to a more circular economy.

In most cases, used items have no deductible VAT, and new items have VAT.

When VAT is applicable, the price includes the VAT. Product pages show this information.

The exact amount of VAT due will be displayed during checkout and it equal to your countries VAT.

Read more about VAT here.

You can purchase repaired products from our store. We do not offer repair as a purchasable service for items you already own.

Item Condition

Our skilled team of technicians uses period-appropriate, professional-grade testing equipment. This is important because basic camera functions (such as shutter speed, metering, and automatic exposure accuracy) cannot be precisely tested without these machines.

We have multiple machines that allow us to test nearly every camera type available. To ensure that lenses have appropriately functioning mechanics, we test the focal throw, zoom, aperture stop-down, filter threads, and all applicable electronic functions (like autofocus).

As part of our quality control process, each used camera, lens, or accessory receives a thorough diagnostic upon arrival to our shop. If the item is not in satisfactory condition we service and/or repair it when sensible. We then assign one of four possible condition labels based on the item's final condition.

Read more about Item Condition Ratings.

Orders & Payments

We accept returns and cancellations for any reason within 30 days of receiving the product, as long as it has not been altered. The customer must notify us and return the product within 30 days. Return shipping is paid by us if the item is not as described, otherwise, the customer pays.

Refunds are given if the criteria for returns and cancellations are met, and we will return payment using the same method as the original payment.

Read more about our Return Policy.

You can follow your shipment from tracking code provided, which can be found in your shipping confirmation email.

Order processing will take 0-3 business days. We offer Priority Shipping, which ensures faster processing of your order in our warehouse. Shipping times vary by country. Please refer to our shipping policy for more details.

Selling to Us

Yes. Request a quote free of charge here! You can get trade-in credit or a payment. 

We buy film and digital cameras, lenses, flash units, tripods, and other photo gear.

Typically we don't buy heavy tripods, projectors, enlarger equipment or cheap cinefilm equipment.

Yes, you can sell your estate camera collections to us.

Request a quote free of charge and find out! Sell to us

After receiving a preliminary offer from us, pack your items properly and safely and ship them to our shop. Alternatively, you can bring them in person to our Tampere main store or our smaller store in Helsinki.

If you send your camera gear to us for, the postage is on you. However, in case you refuse our offer, we will pay for the shipment back to you.

If you agree to accept out final offer for your gear, we will get your bank details over email, and send you a bank transfer in 2-3 days.

If you want to “trade-up”, and receive store credit instead of a bank transfer, we can be slightly more generous with our offer. Send us some links to our shop of the gear you want - we will send you our best offer for the gear you trade-in plus the gear you want.

Combining this all together, it will either be an even trade, you will owe us some funds, or we will owe you some funds. Alternatively, you can request a credit be stored on your account and you can use it in the future.

If you do not wish to accept our offer and want your items returned, you can request this anytime. Your items are safe with us during the inspection process. We will pack up your items safely and return them to you free of charge or you can collect your items from our Tampere or Helsinki location.

We consider various factors when determining the value of camera gear, such as the item's condition, rarity, and current market demand. Popular brands include Leica, Hasselblad, Mamiya, Pentax, Canon, Olympus and Nikon, but we are also interested in unique or rare items that may have value to collectors.

Shipping

We ship to most countries, including the Americas, Europe, Asia, and Australia/Oceania. If you do not have any shipping options available at checkout you may contact us for a custom quote.

Read more from our Shipping Policy.

We offer multiple flat rate shipping prices, they are displayed at checkout and vary based on your selected method, country, package size, and number of fulfillment locations required.

Read more from our Shipping Policy.

We have a warehouse in Tampere and another one in Espoo. If your order contains items from both locations, you will pay for two shipments. You can see on the product page where the item is located.