Kamerastore Warranty

Warranty Offer:

Our warranty guarantees that should items develop any faults not documented in the product description and within the warranty period, we will repair, replace, or refund that item.

Used Items:
  • Products with a used item condition of "Restored" include a 12 month warranty.
  • "Certified" & "Passed" items include a 6 month warranty.
  • "Not Passed" items have no warranty, but are still covered by our 30d refund policy.

New Items:

  • New items include a 2-year warranty. However, opened consumable products, such as batteries and film, are not covered under this warranty.

Scope of Warranty:

Warranty is valid only for items advertised as having a warranty. The warranty length is as-advertised on the product's page (for example 6 or 12 months) beginning on the date your product is delivered.

This warranty covers all mechanical and electrical failures and malfunctions which develop within the warranty period and have not been caused by misuse.

Out of Scope of Warranty:

Cosmetic damage or deterioration is not covered by warranty.
Theft or loss is not covered by warranty.
Damage caused by “Misuse” is not covered by warranty.

Examples of misuse:

  • Repairs or services performed on the device by any individual, company, or organization.
  • Misuse such as overly forceful handling or abuse of the device.
  • Intentional damage or breakage of the item.
  • Accidental damage caused by lack of care for the item.

Warranty Claim Process:

If a warranty claim is requested, the warranty holder must email Kamerastore within the warranty period and within 14 days of the fault occurring. After initial communication the warranty holder will be given instructions on how to return the item to Kamerastore for inspection. Warranty holder will pay for shipping, there are no other fees involved (such as a deductible).

Kamerastore will diagnose the failures or malfunctions (within 30 days) and make an honest effort to reasonably evaluate if the faults are within the scope of warranty.

In the case of approval, Kamerastore will uphold the warranty by providing mechanical repair. If not possible, Kamerastore will offer a replacement. If not possible, Kamerastore will offer full refund. In the case of a refund the Warranty Holder may choose between a gift card or bank transfer.

Restored
( 621)
Tested & inspected with special tools and machinery. Working correctly after professional repair or service. Any flaws present will be noted and will not affect typical use.
Certified
( 3096)
Tested & inspected with special tools and machinery, found to be working correctly (or unused in original packaging). Any flaws present will be noted and will not affect typical use.
Passed
( 8422)
Tested & inspected by hand, special machinery not required. Found to be working correctly. Any flaws present will be noted and will not affect typical use.
Not Passed
( 2169 )
Untested or tested, inspected, and found to have flaws that will affect typical use. Recommended for decoration, projects, or use with special considerations.