Returns, Cancellations & Refunds

Returns & cancellations are accepted for any reason, provided that the customer notifies the seller of their intent to return with 30 days of receiving the product(s) and that the customer has not altered the product(s) function or appearance.

The customer must return the product(s) to the seller within 30 days of giving the return/cancellation notice, otherwise Kamerastore has the right to void it. 

To make a return request, contact us using the contact details displayed on the orders invoice. Returns can be made at our Tampere location or by post.

When returning a product, the customer must package it safely and deliver it to the seller. The customer must attach the original order confirmation and the customer’s contact information and payment information to the package.

Return Shipping Payee

1. Kamerastore pays return shipping if:
   The item received is not as described in its unique item condition ratings.
2. Customer pays return shipping if:
   The item received is as described in its unique item condition ratings.
   
   Example: A customer decides they no longer want the product (within the return period) or discovers they’ve ordered incompatible products.

Return Shipping Price

In the case of scenario 1, Kamerastore will arrange shipping and pay shipping costs, there is no charge to the customer.

In the case of scenario 2, the customer can choose a packing and shipping method that is convenient for them, and pay the cost due for the service of their choice. 

Refunds

When possible, the payment will be returned using the same payment method that the customer used to pay for the order.

Kamerastore returns the payment to the customer, if the criteria for a returns and cancellations described on this page have been met. 

If the reason for the return is because an error has been made by Kamerastore (such as sending the wrong item, or item not as described), a refund is also valid. The customer must also attach the original order confirmation, contact information, and payment information to the package.